Terms and Conditions for Landscaping Services

These Terms and Conditions apply to all landscaping services provided in the United Kingdom by us, including garden maintenance, soft landscaping, turfing, planting, hedge work, clearance, and related outdoor property works. By booking any landscaping service, the customer agrees to be bound by the following terms. Please read them carefully before confirming a booking, as they set out how the service is arranged, how charges are applied, and what responsibilities apply to both parties.

In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer, client, or person requesting the service. These terms apply whether the work is booked for a private home, rental property, business premises, or another site where outdoor works are required. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force.

We reserve the right to update these terms from time to time to reflect changes in law, operating procedures, or service requirements. The version in force at the time your booking is confirmed will apply to your contract unless a change in law requires otherwise. Your continued use of our landscaping services in Ruislip or any other service area after an update will constitute acceptance of the revised terms where lawful to do so.

Booking Process

A booking is considered requested when you provide the relevant job details and ask us to carry out work. A booking does not become confirmed until we have accepted it, either verbally, by email, by message, or through another written method. We may request photographs, measurements, access details, or a site visit before confirming the scope of a garden landscaping or maintenance job.

All services are subject to availability, weather conditions, access suitability, and the nature of the work required. We may decline or postpone a booking if the site is unsafe, if the requested work is outside our operating capacity, or if we believe specialist equipment, permissions, or additional labour are needed. Any dates provided are estimates unless expressly stated otherwise. Where a booking is arranged for a specific time, you must ensure the site is accessible and ready for work.

It is your responsibility to provide accurate and complete information at the time of booking. This includes, where relevant, the condition of the ground, the presence of underground services, fencing boundaries, shared access arrangements, pets, or any known hazards. If the actual site conditions differ materially from the information supplied, we may revise the quotation, amend the schedule, or suspend work until the issue is resolved. For larger landscaping projects, we may issue a written scope of works before proceeding.

Prices and Payments

All prices are quoted in pounds sterling and may be provided as fixed-price quotes, estimated charges, hourly rates, or a combination of these depending on the nature of the job. Unless stated otherwise, quotations are valid for a limited period and may be withdrawn or revised if material changes occur before acceptance. Prices may vary if the specification changes, additional work is required, or unexpected site conditions arise during the service.

Unless otherwise agreed in writing, payment is due upon completion of the work. For larger or bespoke landscaping Ruislip bookings, we may request a deposit or staged payments before materials are ordered or work commences. Deposits may be non-refundable where materials have been purchased, labour has been scheduled, or we have committed resources to your booking, except where otherwise required by law. Any payment schedule will be explained before the service begins.

If you fail to make payment when due, we reserve the right to charge reasonable administrative costs, suspend further work, withhold deliverables where lawful, and recover outstanding sums through the appropriate legal channels. We may also require advance payment for future bookings if an account has previously fallen into arrears. Late payment may affect the availability of future landscaping services and may result in cancellation of pending work.

Cancellations, Changes, and Rescheduling

You may cancel or reschedule a booking by giving us reasonable notice. Where a booking is cancelled at short notice, we may charge for costs already incurred, including materials ordered, preparation time, travel, and any labour that cannot reasonably be redeployed elsewhere. If the site is inaccessible, unsafe, or not ready for work when we arrive, the visit may be treated as a late cancellation or wasted attendance.

We may cancel or reschedule a booking if adverse weather makes safe completion impossible, if essential equipment fails, if staff become unavailable through illness or emergency, or if site conditions present unforeseen risk. In such cases, we will aim to offer an alternative date within a reasonable timeframe. We will not be responsible for indirect losses caused by a rescheduled garden landscaping service, provided that we have acted reasonably and in good faith.

Where a customer repeatedly changes dates, withholds access, or fails to confirm the scope of work, we may decline to continue with the booking. Any materials custom-ordered for the project may be charged in full if they cannot be cancelled or returned. We recommend checking the proposed works carefully before confirming a service, as revised instructions after commencement may affect cost and completion time.

Service Standards and Customer Responsibilities

We will use reasonable skill and care in carrying out the agreed works and will aim to complete them to a professional standard. However, landscaping is often influenced by weather, soil conditions, plant health, access, and pre-existing defects. Natural variation in finish, colour, growth, and seasonal appearance does not amount to a fault. Where living materials such as turf, plants, shrubs, or trees are involved, outcomes may depend on aftercare and environmental conditions beyond our control.

You are responsible for ensuring that the area can be worked on safely. This includes removing fragile items, securing pets, advising us of hidden hazards, and informing us of any known underground cables, pipes, drainage systems, or structural weaknesses. If you ask us to work close to fences, paving, walls, or utilities, you accept that pre-existing damage or hidden defects may affect the result. We may pause the job if we believe continuing would risk injury or property damage.

If the work requires materials, seeds, plants, or aggregates selected by you, you accept responsibility for their suitability unless we have expressly agreed to recommend and supply them. We cannot guarantee the performance of customer-supplied products. If you instruct us to continue against our advice, that instruction will be at your own risk and may affect any remedy that would otherwise be available under these terms.

Liability and Limitations

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under English law. Subject to that, we shall not be liable for indirect, consequential, or special losses, including loss of profit, loss of enjoyment, loss of use, or business interruption arising from the service.

Where we are liable for damage to property, our responsibility is limited to the reasonable cost of repair or replacement, taking account of wear and tear, age, and pre-existing condition. We do not accept responsibility for defects that existed before the work began, for concealed conditions, or for damage caused by inaccurate information supplied by the customer. In the context of landscaping services in Ruislip and elsewhere, minor surface marks, settling, shrinkage, seasonal movement, and colour variation are not normally treated as defects.

We will not be liable for plants, turf, or materials that fail due to frost, drought, flooding, disease, pests, poor soil conditions, or lack of aftercare unless the failure is directly caused by our negligence or a breach of our written instructions. Any advice we provide about watering, maintenance, or timing is given in good faith, but the long-term success of living materials depends on conditions outside our control. Your statutory rights are not affected by this clause.

Waste Removal and Environmental Compliance

Where waste removal forms part of the service, we will handle green waste and other agreed materials in accordance with applicable UK waste laws and environmental requirements. Unless otherwise stated, waste arising from the works may be removed from site and transferred to a licensed facility or handled by a lawful waste carrier. We may charge separately for disposal, loading, transport, or additional tipping fees where these are not included in the original quotation.

You must tell us in advance if the site contains hazardous, restricted, or unusual waste such as asbestos, treated timber, chemicals, oil, contaminated soil, sharps, invasive species, or non-garden waste. Such materials are excluded unless specifically agreed in writing. If prohibited or undisclosed waste is found, we may stop work immediately and may pass on any additional costs arising from safe segregation, removal, or reporting obligations. The customer remains responsible for accurate disclosure of waste type and quantity.

Where waste is left on site at your request, you are responsible for storing it safely and disposing of it lawfully. We do not accept responsibility for third-party fly-tipping, unlawful disposal by others, or misuse of materials once the service has been completed and control of the waste has passed to you. We retain the right to refuse to handle anything that may breach environmental regulations or health and safety obligations.

Guarantees, Complaints, and Remedies

Any guarantee offered in relation to a specific landscaping task will be stated in writing and will apply only to the work and period described. Unless expressly agreed, no general guarantee is provided for natural products, plant survival, grass establishment, or weather-related outcomes. If you believe there is a fault with the service, you must notify us within a reasonable time and give us an opportunity to inspect and, where appropriate, remedy the issue.

Where a complaint is made, we may ask for photographs, access to the site, or further information to assess the matter. If a genuine fault attributable to our workmanship is identified, our usual remedy will be to re-perform the relevant part of the work or provide a reasonable price adjustment at our discretion. We are not obliged to remedy issues caused by third-party interference, neglect, misuse, or failure to follow aftercare guidance.

These terms do not limit any rights you may have under the Consumer Rights Act 2015, where applicable. If any service is not carried out with reasonable care and skill, you may be entitled to a remedy in line with the law. However, the appropriate remedy will depend on the circumstances, the nature of the problem, and whether the issue could reasonably have been avoided or corrected earlier.

Governing Law

The contract between us and the customer, and any dispute or claim arising from it, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. This applies to all aspects of the service, including booking, payment, performance, cancellation, liability, and waste handling.

By engaging us for landscaping services, you confirm that you have read, understood, and accepted these Terms and Conditions. If you do not agree to any part of them, you should not proceed with a booking. These terms form the entire agreement between the parties in relation to the service requested, unless varied in writing by mutual consent.